Complaints and Feedback Policy

We value feedback and handle complaints in a fair, respectful, and timely way.

How to Lodge a Complaint

Email us with your name, contact details, and a clear summary of your concern.

We aim to acknowledge complaints within 2 business days and provide an outcome update within 10 business days.

Each complaint is reviewed on its facts, with actions documented and communicated in plain language.

If unresolved, you may request internal escalation. Privacy-related matters may be referred to the OAIC where applicable.

Kluzarindhonei

95 Old Bangalow Rd, Byron Bay NSW 2481, Australia